http://news.bbc.co.uk/1/hi/uk/7322453.stm
"Dozens of flights in and out of Heathrow Airport's brand new £4.3bn Terminal 5 have been cancelled and staff are dealing with a backlog of 15,000 bags and unhappy as the baggage-handling system broke down."
Who are British Airways stakeholders? How have they been affected? What responsibilities does British Airways have? What strategy would you propose to deal with the crisis?
Mr W
